As a hotel your intent is to engage, indulge and impress your guests. Providing great customer service is critical in the hospitality industry.

MAXIMUM UTILIZATION OF CREW

The crew can now freely roam around the entire property and receive guests requests on their mobile device. This ensures that each crew member is focused on processing guests requests and not sitting idle to receive calls over the intercom. Each request no longer has to be passed on from one department to another for processing, further increasing crew utilization.

QUICKER PROCESSING OF REQUESTS

Process all guests requests on the fly from your own mobile device. This ensures that the crew member who is closest to the guest and is best equipped to process the request, can view and fulfill the request in the shortest time. Instantly approve or reject any requests that needs prior approval or reservations.

OPEN FEEDBACK SYSTEM

Satisfied guests usually don’t speak up. Guests who are unhappy usually speak up online or to their friends, without giving hotels an opportunity to make amends and satisfy the guest. Hence an open feedback system will encourage guests to provide feedback instantly and provide a timely opportunity to hotels to fix the issue and delight the guest.